Process Automation for Customer Relationships: How to Get There? No matter the location. It can be any place in the world. A customer calls a company, usually from the financial segment (banks, credit cards), for consultation or support. He is asked for some kind of identification. And from there, the ordeal. Layers and layers of…
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A Decade In Technology People usually summarize when they finish a stage or cycle. So it’s not surprising that this year, at a decade’s end, we are doing so. And technology isn’t out of the picture. Technological advances were constant in this decade. Some impacted our lives more than others, which went unnoticed. But certainly,…
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Legal Tech: What Is and What Is It For? Those of us who pass through the legal profession know that it is inherently conservative. We find several reasons for this, but we believe that it is basically due to risk aversion. Liability to the client makes the lawyer think more of the negative consequences than…
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Business Website: Is It for My Organization? Although we are already in Web 3.0, the Value Web, it is no less true that the other stages are still alive and kicking. Regardless of the product or service it sells, a business website is a showcase for the organization. In addition to a sales channel, of…
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SaaS & On-Premise Since the emergence and expansion of cloud services, a question has arisen in organizations: Which is the best model of software installation, SaaS or On-Premise? Although it is not easy to give a categorical answer, we will try from these lines to put clarity on an issue in which increasingly more organizations…
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Why Channel is Important in Organizational Communication? The communication within the diverse areas and the universe population of companies is one of its most important elements. The information flow is a key component when it comes to promote productivity. Why? Communication within the organization defines how its members will act in connection with it. A…
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“If you think that education is expensive, try ignorance” Derek Bok, president of Harvard University Informality is Expensive I like to define things by what they are and not by what they are not. But with this article I will make an exception. Here you won’t read our typical technology posts. While it is…
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Business losses from cyber attacks are estimated in the hundreds of millions of dollars. Thus it’s important to protect them against malware and ransomware More info? Contact us here
What Are the Digital Trends for 2020? It is not new today that companies embraced technology. And we are not talking about the “classics” such as office applications. What was once a trend, such as the cloud or chatbots, are now common in the organizational environment. But progress doesn’t stop. Therefore, and according to the…
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What is Shadow IT? There is no doubt that we live in a technological era. To a greater or lesser extent we all make use of technology, on a personal and work level. A limit that many times is not clear. Hence, more and more the organizations’ employees use systems and devices that are not…
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